TERMS OF SERVICE
1. Sale
1.1.
Customers may place an order on www.monta.co.uk when logged in to their member account or they can place an order directly from the showroom.
1.2.
Trade member account will be verified by Monta Ltd team within few hours, before verification customer will not be able to place an order.
1.3.
The customers may add products to shopping basket by clicking on the ‘Add to cart’ button. At any time and until final order confirmation, the customers may change their mind, modify quantities or remove one or more selected products.
1.4.
Monta Ltd may not be held responsible for any incorrect personal details entered by the customer and for the consequences related to any delays during the delivery process. As a result, all return costs will be at the customer’s charge.
1.5.
The Customers shall send his order (shopping cart) by email to orders@monta.co.uk
By clicking on the ‘Send’ button, the order is an offer to Monta Ltd to buy the goods from the Website.
1.6.
When the order is confirmed and the payment has been made, the customers will receive an acknowledgement of receipt by e-mail.
1.7.
The customer are guaranteed the price as per website at the time of purchase, which is updated daily. Promotional offers will be mentioned clearly on the website.
1.8.
If product will be unavailable Monta Ltd will inform, if possible, for the new availabilities of the Product or may suggest an exchange with a similar Product.
In case of refusal by the Customer of the new availability period, or of the exchange with a similar product, the customer will be refunded within 30 days from the confirmation of the refusal.
- Prices and delivery costs
2.1.
Prices are only in British Pounds and inclusive of VAT.
Monta Ltd reserves the right to modify product’s prices at any time without notice but the applicable price of the order will be notified in the summary of the order before payment.
2.2.
Trade discount will be visible only after login to the member account.
2.3.
The price fixed at the time of purchase is firm and does not include the shipping costs which are extra. Said costs will be indicated in the summary of the Order before payment.
- Payment
3.1.
Payments can be made by one of the following payment methods:
- Credit Card (MasterCard, Visa),
- Debit Card (Maestro),
- Bank transfer to:
Monta Ltd. Barclays Bank. Account No: 03052273. Sort Code: 20-92-60
Please use above details to make bank transfer payments.
When approving the Order form, the Customer warrants Monta Ltd that he has all authority needed and sufficient funds to use such a payment method.
While paying by credit/debit card, the payment cannot be cancelled. While paying by bank transfer, the bank details will be provided in the Order confirmation email. Failing receipt of the bank transfer within seven (7) days from the Order confirmation by Monta Ltd or in case of rejection by the bank, Monta Ltd is entitled to cancel the Order.
In accordance with existing information protection regulations, Monta Ltd does not store members’ bank details. Monta Ltd never has access to any confidential information about the means of payment.
3.2.
Monta Ltd reserves its right to claim the return of the ordered Products in case of non full payment.
Under those circumstances, and upon Monta Ltd request, the Customer shall return any Product for which the payment has not been received. The Customer shall pay for any costs in connection therewith.
- Delivery
4.1.
Products will be delivered to the address indicated by the Customer in the Order form, after confirmation of the Order. An email will be sent to the Customer as soon as the Products are shipped.
The area of delivery corresponds to the geographical area covered by the offer that can be looked up in.
4.2.
Information displayed on the Website related to availability is subject to change without notice. Monta Ltd cannot guarantee permanent or continuous availability of all Products on the Website. All Orders are subject to availability at all times.
4.3.
Deliveries will be made according to the information on the Order confirmation form.
If an Order contains Products deliverable at different dates, the Customer may choose to receive each Product according to the delivery dates stated on the Product pages of each item, by contacting the Customer service. However, this service may involve higher delivery costs to the Customer which will be indicated by the Customer Service. If the Customer chooses to receive his Order in one batch, the longest delivery period will be applied.
4.4.
Delivery shall be deemed to have been made when the Products are delivered to the Customer at the address indicated in the Order confirmation. The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery.
4.5.
In case of absence of the Customer during delivery, a notice will be left by the carrier. Products may therefore be collected following carrier’s indications. In absence of Products’ withdrawal by the Customer in the limited period fixed by the carrier, the Products will be returned to Monta Ltd. Monta Ltd will reserve the right to reimburse the Customer, while the delivery costs will remain at the Customer’s charge.
4.6.
Transfer of risk intervenes on the delivery, at the address indicated on the Order confirmation or when the Customer collects the Product(s) from the carrier.
The Customer shall check the content, the conformity and the condition of the Product(s) on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall express all reserves and complaints which would seem justified, even to refuse the parcel.
Therefore, Monta Ltd advises the Customer to check the condition of the Products upon delivery and before signing the acknowledgement of receipt of the parcel.
If the Customer notes any damage, he shall reject the Products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the Products. A copy shall be sent to returns@monta.co.uk
- Warranty & Cancellations
Product compliance
5.1.
The information given on each Product page is as provided to Monta Ltd by the suppliers. This includes in particular pictures, technical specifications and descriptions.
5.2.
Monta Ltd takes great care when putting information on-line with respect to the essential characteristics of Monta Ltd Products, notably with respect to the technical descriptions emanating from Monta Ltd partners and suppliers and the photographs illustrating the Products; this however, within the technical limits that exist and with respect for the best standards on the market.
Warranty
5.3.
Some Products may be subject to an extended warranty provided by the manufacturer. In this case, the procedure and the warranty period are mentioned on the Website’s Product page and detailed in the Product’s manual delivered with the Product. The warranty does not cover damages, breaks or malfunctions from non-respect of precautionary measures.
Cancellations
5.4.
Apart from the exceptions stated below and for the purposes of sales events, all Products sold are subject to the Cancellations clause.
The Customer has the legal right to cancel his Order within seven (7) working days, starting on the day after the day on which the goods are received. Indeed, with regard to the Sale of Goods Act 1979 and under Regulations 6 and 13 of the Distance Selling Regulations, certain Products cannot be subject to the Customer’s right to cancel. In any case, Customers will be told about the Products involved.
The aforesaid cancellation right of 7 working days does not apply, except if the Parties agree in a different way, to the following sale agreements:
– To the sale agreements of which the price is fixed according to the financial market variations and/or can not be controlled by the supplier, – To the sale agreements related to goods which were made according to the consumers’ requirements or which were obviously customized, made to measure, bespoke or which cannot be returned because of their nature.
The Customer returning a Product within this period will obtain a reimbursement of the amount of the Product (which do not include the returning costs). Following Monta Ltd proposal, the Customer having exercise his Cancellation’s right, may choose for an exchange or a credit of the same amount.
5.5.
You can exercise your right to cancel by e-mail or another durable medium. In order to process the return as fast as possible and most convenient for you, we would like you to contact our Customer Service:
– by e-mail : returns@monta.co.uk
– by phone : 0800 085 3732 from 8am until 5pm – Monday to Friday.
Any goods returned without prior notice and accordance by our Customer Service will not be accepted.
Any goods returned must be packed in their original packaging. Monta Ltd may claim refund to the Customer in case of damaged products or goods which have been used and sent without applying reasonable care.
The Customer will be refunded within (30) days from the Order is received in our warehouse. Refunds are generally made by bank transfer so Monta Ltd may need the Customer’s bank details.
5.6.
The goods should be returned to the following address:
Monta Ltd
Unit 2, Pegasus Court, North Lane, Aldershot, England, GU12 4QP
Please add Monta Ltd on any delivery badges.
The Customer is able to organize the return himself at his own expense to the address above. All goods must be dispatch by traceable post, including the reason for exchange or refund.
The fixed prices for returning un-wanted Products are according to restocking charge are between 15% – 20% of the order value.
5.7.
We remind the Customer that if he receives a Product damaged in transit and if the Customer has recorded this damage on the delivery sheet – all return charges will be at Monta Ltd expenses. If the Customer receives a faulty Product, return charges will be borne by Monta Ltd as well.
In both cases:
- If the Product can be returned by Royal mail to the address above, Monta Ltd will refund the return charges on presentation of a receipt (the Customer will have to return the parcel by Royal mail only, as recorded).
- If the Product is too heavy or too voluminous, we will organize the return by a carrier who will contact the Customer to pick up the goods, at our expense.
- Product conditions of use
6.1.
Prior to any Order and use of the Products, the Customer shall read all information available on the Website, and seek specifications and components of the Products and ensure that they are compatible with his private use.
6.2.
The Customer undertakes to respect instructions of use given by the suppliers and available on the packaging and the Product’s manual before use. For further information on the Product’s specifications, please contact our Customer Service.
- Liability
7.1.
Products offered on the Website are compliant with the applicable legislation and standards in the United Kingdom.
Monta Ltd undertakes exclusively to comply with all current legal terms applicable in the United Kingdom.
7.2.
Monta Ltd is solely responsible for the supply of Products in the conditions described in these Terms and Conditions. In no event shall Monta Ltd liability be engaged for advices, recommendations and Product conditions of use provided by the Suppliers on Product’s manuals.
7.3.
Monta Ltd liability is limited to direct and predictable damages occurring to the Customer as a result of using the Website and the Products. Monta Ltd shall not be liable for damages caused by any failure from the Customer as a result of using the Website or the Products.
Monta Ltd shall not be held liable if the non-execution or poor execution of its obligations is attributable to the Customer, or to the act, unforeseeable and unavoidable, of a third-party during the Products delivery, or due to a case of force, unforeseeable, uncontrollable and external.
7.4.
Monta Ltd shall not be held responsible for (i) content available on other sites or Internet sources accessible through hypertext links inserted on the Website (and in particular owing to advertisements, Products, services or any other information) neither (ii) for any damages of any kind resulting from visiting those sites.
The Customer acknowledges the limits of the Internet and methods of electronic communication. Consequently, Monta Ltd shall not be held liable for non- availability of the Website or for any difficulties in connecting or for any interruptions in connection while visiting the Website or when placing an Order.
7.5.
Unless otherwise provided, the Website is accessible at any place whatsoever, as long as the minimum technical conditions are respected, particularly in terms of access to the Internet network, to the mobile telephony network, and to the technical compatibilities of the equipment used. In view of the world-wide nature of the Internet network, the Customer agrees to comply with all rules of public policy concerning behaviour of the users of the Internet network and applicable in the country from which he uses the Website.
As a customer buying Monta Ltd products you automatically agree to above terms and conditions.
Monta Ltd – Registered Office:
Monta Ltd. Kemp House, 152-160 City Road, London, England, EC1V 2NX
Monta Ltd – Warehouse / Design Studio
Unit 2, Pegasus Court, North Lane, Aldershot, England, GU12 4QP
Monta Ltd.
Registered in England No: 09937030. Vat No: 248 9069 63
Barclays Bank, Bank Account: 03052273, Sort Code: 20-92-60
Paying from abroad: IBAN No: GB33 BUKB 20926003052273
